U.S. AND INTERNATIONAL SHIPPING
The Artisan Gift Boxes ships worldwide via FedEx. Bulk shipping is available for a reasonable fee. Hand delivery is offered within the Austin Texas Metropolitan Area.
We also deliver bulk corporate orders to Dallas, TX, San Antonio, TX and Houston, TX.
Please contact us at firstname.lastname@example.org for more information.
The Artisan Gift Boxes offers free shipping via FedEx within the contiguous United States. We typically ship within 24 hours. Refer to the FedEx transit time map here to estimate delivery. Please note that FedEx DOES NOT pick up on Saturdays and Sundays.
U.S territories, Alaska, Hawaii and shipping destinations other than the United States are not entitled to free shipping.
If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:
- We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address)
- You provide us with an updated/valid mailing address to attempt re-delivery
- We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again
- We repackage your gift in a brand new, clean shipping box with new packaging material
- The fee to re-process return-to-sender gifts is $15 plus the actual cost of postage
- We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days
- If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of The Artisan Gift Boxes. No refunds or credits will be issued.
- If The Artisan Gift Boxes does not receive a response within 10 business days of notifying you that the gift has been returned, the gift is considered unclaimed and becomes the property of The Artisan Gift Boxes. No refunds or credits will be issued.
The Artisan Gift Boxes is not responsible for packages unclaimed by recipients and therefore will not issue refunds or store credits for any unclaimed packages.
SHIPPING TO A PO BOX
Fedex is unable to deliver to PO boxes so therefore we are unable to accept orders destined for PO boxes. Orders placed with a PO box listed as the address will immediately be cancelled and a full refund will be issued. We apologize for any inconvenience this may cause.
We typically ship within 24 hours. Please refer to the map below to estimate the shipping transit time based on the destination. Please note that FedEx DOES NOT pick up on Saturdays and Sundays.