Terms

TERMS & CONDITIONS

This website is operated by The Artisan Gift Boxes Throughout the site, the terms “we”, “us” and “our” refer to The Artisan Gift Boxes MarigoldGrey.com ( the “Website”) is intended for sole use by those wishing to review, consider, purchase or otherwise engage in commercial transactions involving The Artisan Gift Boxes. By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to refuse service to anyone for any reason at any time.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Please read these Terms of Service carefully before accessing or using our Website.

The Artisan Gift Boxes reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon posting. Your access or use of the theartisangiftboxes.com website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

U.S. AND INTERNATIONAL SHIPPING

The Artisan Gift Boxes ships worldwide via FedEx. Bulk shipping is available for a reasonable fee. Hand delivery is offered within the Austin Texas Metropolitan Area. 

We also deliver bulk corporate orders to Dallas, TX, San Antonio, TX and Houston, TX. 

Please contact us at catherine@theartisangiftboxes.com for more information.

FREE SHIPPING

The Artisan Gift Boxes offers free shipping via FedEx within the contiguous United States. We typically ship within 24 hours. Refer to the FedEx transit time map here to estimate delivery.

U.S territories, Alaska, Hawaii and shipping destinations other than the United States are not entitled to free shipping.  

RETURNED SHIPMENTS

If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:

1. We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address)
2. You provide us with an updated/valid mailing address to attempt re-delivery
3. We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again
4. We repackage your gift in a brand new, clean shipping box with new packaging material
5. The fee to re-process return-to-sender gifts is $15 plus the actual cost of postage
6. We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days
7. If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of The Artisan Gift Boxes. No refunds or credits will be issued.
8. If The Artisan Gift Boxes does not receive a response within 10 business days of notifying you that the gift has been returned, the gift is considered unclaimed and becomes the property of The Artisan Gift Boxes. No refunds or credits will be issued.

UNCLAIMED SHIPMENTS

The Artisan Gift Boxes is not responsible for packages unclaimed by recipients and therefore will not issue refunds or store credits for any unclaimed packages. 

SHIPPING TO A PO BOX

Fedex is unable to deliver to PO boxes so therefore we are unable to accept orders destined for PO boxes. Orders placed with a PO box listed as the address will immediately be cancelled and a full refund will be issued. We apologize for any inconvenience this may cause.

FOOD ALLERGY DISCLAIMER

The Artisan Gift Boxes does not create any of the food products sold online. Food products provided by The Artisan Gift Boxes are produced and packaged by third-party companies, and are generally labeled with possible allergen-containing ingredients by the manufacturer. Any non-labeled food always has a risk of possible allergen contamination. All clients and their guests are encouraged to read the labels before consuming. The Artisan Gift Boxes will not assume any liability for adverse reactions to food consumed, including labeled and non-labeled food products.

SKIN ALLERGY /REACTIONS DISCLAIMER

The Artisan Gift Boxes does not create any of the skin, bath or beauty products sold online. Skin, bath and beauty products provided by The Artisan Gift Boxes are produced and packaged by third-party companies, and are generally labeled with possible allergen-containing ingredients by the manufacturer. Any non-labeled products have a risk of possible allergen contamination. You are encouraged to read the labels before using these products. The Artisan Gift Boxes will not assume any liability for adverse reactions to skin, bath or beauty products, including labeled and non-labeled products.

SUBSTITUTIONS

Our small-batch, handmade products crafted by local artisans can become unavailable on occasion without a lot of advanced notice. In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. If the item is especially unique and an appropriate substitution doesn’t exist, we’ll omit the item and issue a credit.

WARM WEATHER SHIPPING

Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by The Artisan Gift Boxes. We will not issue refunds as a result of melting regardless of the time of year.

PRODUCT PACKAGING

Manufacturers may alter their packaging and ingredient lists without notice. Product packaging may differ from what is displayed on theartisangiftboxes.com.

RETURNS

All orders are final sale and non-refundable. Please inspect your order upon reception and contact us at catherine@theartisangiftboxes.com  within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

HOTEL DELIVERY

While we do our best to communicate directly with the hotel on your behalf, we are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. The Artisan Gift Boxes is not responsible for delivering welcome gifts to guest rooms.

MARKETING AND SOCIAL MEDIA

We reserve the right to promote or publish images of finished products on our website, social media and industry blogs. We reserve the right to include discreet business cards inside individual gifts.

CHANGES TO PRICING & SERVICES

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

INACCURACIES

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

INDEMNIFICATION

You agree to defend, indemnify and hold The Artisan Gift Boxes harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Website, including, without limitation, your use of this MarigoldGrey.com Website in violation of these Terms of Use.

DISCLAIMER

The Website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that The Artisan Gift Boxes shall not be liable for any damages of any kind related to your use of this Website.

PROHIBITED USE

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

PRIVACY

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing lists.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.